What products do you offer?

At Vela Studios, we offer a range of drinkware products. The collection includes insulated bottles, portable coffee makers, and milk frothers. Customers can browse available products and select items based on their preferences.

How can I place an order?

Simply browse our website, select your desired products, and click Add to Cart. Follow the checkout prompts to complete your purchase.

What payment methods do you accept?

We accept payments through American Express, Apple Pay, Google Pay, MasterCard, Shop Pay, Union Pay, and Visa.

How long does shipping take?

Orders are processed within 1–3 business days and delivered within 3–7 business days via Aramex Australia or StarTrack in Australia. Shipping is $9.95 on orders up to $99.99, and free shipping applies to orders of $100.00 and above.

Do you offer international shipping?

No. We currently only ship to Australia. We may look to expand to other countries in the future.

What happens if my payment is declined?

If your payment is declined or interrupted, your order will not be confirmed. Please ensure your billing details are accurate. You will receive a confirmation email once payment is successfully completed.

What is your return window?

Customers in Australia may return eligible items within 30 days of receiving their order. Products must be unused, undamaged, and in their original packaging with all tags and accessories.

Who pays for return shipping?

If you receive a defective, faulty, or incorrect item, Vela Studios covers the return shipping cost. If you change your mind or ordered the wrong product, you are responsible for the return shipping cost. Shipping fees paid at checkout are non-refundable.

Do you charge restocking fees?

No. Vela Studios does not charge any restocking fees.

How long do refunds take?

Once your return is received and approved, refunds are processed within 10 business days. Refunds are issued back to the original payment method used at checkout.